Privacy Policy
The protection of your privacy is important to us. SSTenligne, its subsidiaries and the members of its group (collectively, "SSTenligne", and "we") are committed to protecting the privacy, security and accuracy of personal information we collect, use or communicate in accordance with the applicable legislation. This privacy protection (the "Privacy Protection Policy") constitutes a statement of principles and guidelines concerning the protection of personal information of individuals who are our clients, service providers and other individuals ("you") (with the exception of our staff, whose personal information is collected, used and communicated in accordance with our Privacy Protection Policy for the staff.
CONSENT
BY PROVIDING PERSONAL INFORMATION TO SSTENLIGNE OR ITS AGENTS, YOU AGREE THAT WE MAY COLLECT, USE OR DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY PROTECTION POLICY, TO PREFERENCES OF THE PROTECTION OF PRIVACY THAT YOU HAVE GIVEN US AND AS PERMITTED OR REQUIRED BY THE ACT. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting us. If you refuse or withdraw your consent, we may be unable to provide you with certain services or information that may be useful to you.
1. The type of personal information collected
2. The reasons for the collection of your personal information
3. The communication of your personal information
4. The control of your personal information
5. The storage of your personal information
6. The protection of your personal information
7. The protection of the privacy and our websites
8. Modifications to the Privacy Protection Policy
9. How to contact us
1. The type of personal information collected
The Canadian legislation on the protection of personal information defines personal information in a rather general way as information about an "identifiable individual" or as information allowing to identify an individual. The types of personal information that we may collect from you from time to time include: your name, your birthdate, your address, your phone number, your e-mail address, your forwarding address (i.e., during vacation) your previous address/addresses, information concerning the payment (for billing purposes), your mailing preferences (such as "no sample of perfume", "no packaging", etc.), your delivery instructions and service preferences (such as "no solicitation"). Furthermore, every now and then, we may ask you more information about your interests, your profession and your background. For example, we sometimes ask our customers to fill surveys in order to better know them and questions, products and services that may be of interest to them and our readership. Finally, every now and then, we can make the acquisition of demographic and other information concerning you (i.e, on your profession and your interests) from an external organization, but only if you have previously agreed to allow this organization to communicate the information to companies such as SSTenligne.
2. The reasons for the collection of your personal information
We collect your personal information for the purposes indicated below:
(a) In order to provide the product, service or information that you have requested
If you are a customer of one of our trainings, we use your name and address (mailing address and / or email address) to deliver the service or information you requested and to follow up on the transaction (ie, send an invoice, etc.).
(b) In order to process the payment
Your credit card number, your debit card number, or the banking information concerning the payments by automatic debiting are used only for processing payments and introduce you to the various choice of payment, and not for marketing purposes.
(c) To send you information
Every now and then, we can send you more information concerning the training offered or other related products.
(d) Other purposes
Furthermore, every now and then, we can use your personal information for the following purposes:
· to identify errors, fraud, theft and other illegal activities and protect SSTenligne;
· to understand your needs and preferences, including to communicate with you and perform surveys, research and assessments;
· to obtain audited records concerning the number of purchased, followed training, etc.; and
· any other purpose that we may indicate to you from time to time, but which will always respect the criteria of serious and legitimate interest imposed by the Law.
3. The communication of your personal information
We can communicate your personal information to following third parties under the circumstances indicated below:
· (a) Communications to the providers of services
We can communicate your personal information to other companies that provide services on our behalf, such as suppliers of services for the processing of payments. Furthermore, we may disclose your personal information to an organization or to an individual whose services have been retained by SSTenligne to assess your creditworthiness or to collect outstanding debts on an account, or to our auditors. We will only provide those companies with the information they need to deliver the service, and they are prohibited from using that information to any other purpose.
· (b) Application of the Act and communication under an Act
SSTenligne may disclose your personal information to a government agency acting within lawful authority to obtain the information or when SSTenligne has reasonable grounds to believe that the information could be useful in the investigation of an illicit activity, or to comply with a subpeona, a warrant or an order of a court or tribunal, of a person or of a competent body requiring the presentation of information, or to comply with the decision of a tribunal concerning the submission of pieces of information. SSTenligne may also disclose your personal information to its legal adviser.
4. The control of your personal information
SSTenligne wants you to be able to keep control of the way in which we use your personal information. In particular:
· E-mail communications will always include the identification of the sender as well as the option to "unsubscribe".
5. The storage of your personal information
Your personal information is stored on secure locations as well as on servers controlled by SSTenligne, located either in our offices or in the offices of our service providers. To consult your personal information, please communicate with the person responsible for privacy protection at the following address confidentialite@sstenligne.com.
6. The protection of your personal information
We deploy all reasonable efforts to prevent the loss, misuse and alteration of the personal information under our control. Our security policies are periodically reviewed and enhanced as necessary.
Only authorized employees and suppliers have access to your personal information. When personal information is sent to a third party for processing purposes, we ensure, through contractual agreements with the latter, that your personal information remains secure. We keep your personal information during the period where we provide you with a product or service, and for a reasonable period thereafter in the event that you would like to obtain a new service
We operate secure data networks protected by firewall systems and password protection corresponding to the standards of the industry. The information concerning credit cards are treated through processes of encryption and security corresponding to the standards of the industry.
7. The protection of the privacy and our websites
SSTenligne sometimes collects personal information through its various websites. This clause contains additional information regarding the collection of such personal information.
Cookies - When an individual accesses to the SSTenligne websites, we may use a device of the browser called a "cookie" to collect information as the type of Internet browser and the operating system that the visitor uses, the domain name of the websites from where the visitor comes from, the date and duration of the visit, the number of visits, average time spent on our websites, pages viewed and the number of cookies accumulated. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser (without necessarily identify the latter) to the intention of our computers each time our websites are visited. Unless a visitor specifically informs us (i.e., by enrolling in our services or sending us a message from the websites), we will not know the identity of the visitors. Besides the identified purposes described in our Privacy Protection Policy, we can use this information from our websites and share it with other organizations with whom we have a commercial relationship to measure the use of our websites and to improve the functionality and content. Visitors can reset their browser in order to be notified as soon as they receive a cookie or to refuse cookies. However, when a visitor refuses cookies, he/she may be unable to use some of the features available in our websites.
Online communications - – In order to receive a product, a service or training, visitors to our websites may voluntarily submit their personal information to us for purposes such as questions, requests for information, a subscription to a training, consultation or downloading a video, the participation in contests or surveys. If SSTenligne has identified you as a registered user of an online service, we may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline that we may have been able to gather.
Communications by e-mail - Occasionally, there may be instances when we will send you by e-mail communications linked to marketing or of promotional nature containing information that can be useful to you, including information about the products and services of SSTenligne and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide that you do not want to receive marketing e-mails or of promotional nature in the future from SSTenligne.
Furthermore, if you send us a message by e-mail, we may retain that message and your e-mail address, as well as any response we send you.
Opinion polls - The opinion polls on our websites are anonymous. We do not correlate between the votes expressed in these surveys and names or e-mail addresses, unless this is expressly indicated at the time of the collection.
Research - For your convenience, research functions are sometimes provided on our websites. We keep logs in which the terms sought are recorded in order to learn more about the kind of information our visitors are seeking and thus improve our services.
Hyperliens – For your convenience, SSTenligne websites sometimes include hyperlinks to websites managed by third parties. By activating these links, you will leave SSTenligne’s websites for those of third parties, which may be subject of practices and policies for the privacy protection different from those of SSTenligne. SSTenligne disclaims any responsibility for the use of these third-party websites.
Advertising to children - We believe that none of the websites of SSTenligne does not address directly to children aged 13 years and less. Our ads are not intended knowingly children aged 12 and less, except as authorized by the Act.
Individuals under the age of 18 years - The individuals under the age of 18 should not provide or display personal information on our websites without the permission of their parents or guardian. In the framework of participation in a contest, we can ask for the name, address, phone number, e-mail address and the date of birth of an individual under the age of 18 years so that we can notify if he/she wins the contest. In this case, we will ask for the consent of a parent or guardian before collecting the information.
No information collected from users under the age of 18 years is used for any marketing or promotional purposes by SSTenligne. Unless otherwise indicated at the time of the collection, we do not provide any personal information collected by the intermediary of a website of SSTenligne on the part of individuals under the age of 18 years, regardless of the source, to any third-party for any reason whatsoever.
8. Modifications to the Privacy Protection Policy
SSTenligne reserves the right to modify or supplement this Privacy Protection Policy at any time. If we make changes to this Privacy Protection Policy, we will post these changes on our websites and the amended policy will be available on request to the person responsible for the privacy protection of SSTenligne. However, SSTenligne will obtain the necessary consents required under the terms of laws on the protection of personal information applicable if it seeks to collect, use or disclose personal information about an individual for purposes other than those for which the consent was given, unless otherwise required or permitted by the Act.
9. How to contact us
SSTenligne has appointed a person responsible for the privacy protection who oversees compliance with this Privacy Protection Policy and the laws applicable to the protection of personal information. The contact information of the person responsible for the privacy protection of SSTenligne is the following:
Person responsible for privacy protection of SSTenligne
B080-2000 Boul. des Récollets
Trois-Rivières (Québec) G8Z 3X4
E-mail : confidentialite@sstenligne.com
Terms and conditions of use
Welcome to "academie.velan.com" run by SSTenligne from its offices located in the province of Quebec, in Canada.
The use of the Site is governed by the terms and conditions set out below. You must read and accept them before accessing the Site. If you enter the Site, you acknowledge that you have read them, understand them, and are obliged to respect them. The Owner reserves the right to modify them without notice. Any modifications made to these terms and conditions will be enforceable once they have been published on the Site.
1. DEFINITIONS
For the purpose of this contract, the following words, expressions and terms, whether they are, depending on the case, used in the singular, the plural, at the present or future tense, mean, unless the context requires otherwise, the following:
Element: includes all the means of communication and a combination of these and without limiting the generality of the foregoing, the texts, articles, statements, declarations, photographs, illustrations, images, graphics, music, songs, videos and video equipment;
Owner: means SSTenligne;
Subject matter of Copyright: includes all architectural, artistic, choreograhic, cinematographic, dramatic, literary and musical works within the meaning of the Copyright Act (S.R., c.30);
Site: academie.velan.com;
User: the person who accesses the Site.
2. TERMS OF USE
2.1 The User who resides in a territory where the local legislation prohibits the access to the Site or the content of the latter must comply with it. Failure to submit thereto means he/she is subject to punishments, penalties and fines under the law of this territory.
2.2 The User who chooses to browse on the Site undertakes to respect and comply with all applicable laws in the territory of the province of Quebec, and, without limiting the generality of the foregoing, to comply with the Copyright Act and not to violate the Criminal Code. He/she further recognizes that only the courts of the province of Quebec are competent to hear and decide any dispute arising from the use of the Site.
2.3 The User acknowledges that he/she may not copy, reproduce, distribute, translate, download, display or transmit in any way a Subject matter of copyright without having previously obtained the written permission of the owner of this right.
2.4 The User acknowledges that all elements accessible to the public that he/she transmits and which are consistent with the terms and conditions herein become the entire and exclusive property of the Owner. This one will be the sole owner of all intellectual property rights of these Elements. For this reason, he/she will be able to use, reproduce, display, compile and distribute them, and this, whatever the format, the media and the technology used.
3. TRADEMARKS
3.1 The logos and icons identifying the services of the Owner mentioned on the Site or elsewhere are registered trademarks of the latter. All other products, brands or corporate names mentioned here or on other Internet sites are trademarks belonging to their owners. It is strictly forbidden to the User to use a trademark without having previously obtained from the owner a written authorization.
4. LINKS TO OTHER SITES
4.1 If the Site of the Owner contains links to other sites which are operated by other companies, by clicking on these links, the User leaves the site of the Owner. The latter has no control over the operation of these sites and their inclusion in his/her Site will not incur any liability.
4.2 The Owner wishes to notify the User that all information or personal information that he/she transmits through these sites are governed by the policies of these companies. It is therefore recommended to the User to take cognizance of these policies before dispatching anything.
5. ONLINE TRANSACTIONS
5.1 Any purchase or transaction through the Internet network or the Site requires the User to provide personal information, the number of his/her credit card or other payment information. The User guarantees that any information provided to a merchant or other supplier through the Site will be accurate and complete. He/she agrees to pay all the costs that he/will have committed to the price in force at the time they were committed. He/she will also be required to pay, if applicable, all taxes applicable to his/her purchases made through the Site.
5.2 The Owner assumes no responsibility for personal information transmitted on the Internet network or for the costs incurred by the User for such purchases or transactions via the use of the Site.
6. PERSONAL INFORMATION
6.1 All personal information that you send directly to the Owner through the Site is governed by the Owner’s Privacy Code. To learn more, see the Privacy section.
7. SECURITY MEASURES
7.1 The Operator has established state-of-the-art security measures on his/her site in order to protect the User against the loss or unauthorized use of information about him/her. The servers of the Owner are protected by firewall technology. However, no security mechanism is perfect and the User must be advised that there is a risk that the personal information he/she transmits be disclosed without any fault of the Owner.
7.2 The User recognizes that the Owner can neither ensure nor guarantee the security and the confidentiality of the information circulating on the Internet. This is why he/she declares that he/she assumes all responsibility to take the necessary security measures to protect the data that he/she chooses to send on the site, in particular as regards to the MATERIAL LOSS RESULTING FROM A COMPUTER VIRUS, THE CONTENT, THE USE, THE VALIDITY OR THE QUALITY OF THE SERVICES PROVIDED THROUGH THE SITE OR THE INTERNET NETWORK, THE LOSS OR DESTRUCTION OF DATA BY INTRUSION OR OTHERWISE OR EVEN THE UNAUTHORIZED INTERCEPTION OF COMMUNICATIONS.
7.3 The User declares that he/she expressly waives any request, claim, or prosecution against the Owner, which could arise from the use of the Site.
8. WARRANTIES AND RESPONSIBILITIES
8.1 The Owner assumes no responsibility for the accuracy or validity of all Elements which are reproduced or shown on his/her Site. These Elements are provided without any warranty. The Owner must not therefore, in any case, be held responsible for damages of any kind related to the use or the application of the Elements available on the Internet or on his/her Site.
8.2 The Owner assumes no responsibility with respect to the use of the Internet service or the Site that would violate the Copyright Act or the Criminal Code and other applicable laws. Furthermore, the User undertakes to keep the Owner free of any demand, claim or action relating to this Article.
Terms and conditions of use of the Site.
8.3 The Owner does not guarantee uninterrupted operation of the Internet service or Site and he/she assumes no liability toward the User resulting from omissions, interruptions, delays, errors in transmission, defects of transmission, loss of data, defects of equipment or of any other defect of the Internet service or Site. Should such an event arise, the User indemnifies the Owner of any demand, claim for damages and direct, indirect and special damages arising out of the use of the Internet service or the Site.
9. COOKIES
9.1 The cookie is a very small text file, which is downloaded to your hard drive from certain Web pages of the Site. Cookies are harmless because they cannot extract information from your hard drive over which you have full control. The Owner uses cookies, in particular, in order to establish figures for traffic on the Site, to transmit information that will prove very helpful to his/her marketing department, and to personalize the use that you make of the Site. This technology does not systematically make available to the Owner personal information concerning you. At all times, it is possible for you to no longer be subject to cookies by modifying the configuration of your computer.
10. AMENDMENT
10.1 The Owner reserves the right to modify, without notice, the terms and conditions of this Agreement. These modifications are opposable to the User as soon as they are published on the Site. The User declares that he/she undertakes to comply with them.
11. WARNING
11.1 The User who now decides to access the site of the Owner acknowledges that he has taken cognizance of all the terms and conditions mentioned above, understands them, accepts them, and undertakes to respect them in their entirety.
For more information concerning the Site, please contact us at the following e-mail address info@sstenligne.com.